Oh the fun part...

▶️Payment due. You pay, I bake! Deposit of 50% is required within 48hrs of confirmed order so that I can source your cute cutters, spectacular sprinkles, colors and perfect packaging. Your payment reserves your pick-up date too! Remaining balance will be required within 10 days of your event. Win win for all of us!

▶️ No show = no cookies. These cookies are best enjoyed fresh! Not showing up to the agreed upon pickup time forfeits your order. But take heart - we'll donate to a family in need. Need to reschedule your order? Please reach out 7 days prior to your pickup date.

▶️ Refunds/Cancellations. If the event is outside of the 30 day window, a full refund of the deposit will be sent. If the event is within a 30 day window, we can offer 50% of the deposit fee refunds. Unfortunately, after that time, I cannot offer full refunds as your cutter order has likely already been placed. But the good news - you get the cookies!

▶️ Deliveries - Free delivery of orders 2 dozen or more can be an option if you live within 10 miles of our location. An additional fee of $10 for anything over the 10 mile radius! I love a good drive.

▶️ Pickup Dates and Times. Delivery and pick up times are set upon ordering. This is because other customers need their cookie fix too! We have bulk pickup dates to accommodate most schedules - so put that cookie pickup in your calendar! A pick up window time frame will be offered. If you need to change the pick up time, please alert us immediately.

▶️ Change Cutoff. Decisions are tough! But we're here to help. Order changes can be made until 14 days of your pick up date. After that, all change requests will be under consideration and a small fee will apply.

▶️ Inspiration. Thanks a ton for bringing those inspo pictures! They're just that - inspiring. But your cookies may not be perfect replicas - we'll try to keep it close. We do not want to steal other amazing Cookiers of their hard work.

▶️ In a hurry? While I can't accommodate all last minute orders, I will make my best effort too. Orders placed with a turnaround time of under 7 days will require a rush fee of $15 per dozen. Orders placed within 10 days of the pick up date will need to be paid in full at time of scheduling.

▶️ Price Adjustments. All prices are subject to change. Prices are often dictated by ingredients costs. I'm always trying to provide the best tasting cookies to my clients. This also means I can't honor old pricing (because the local grocery store won't honor their old prices of eggs - darn it).

▶️ Product Photography. Say Cheese! We create replicas of client orders to photograph these pretty sweet lookin' sweets. If you do not want your cookies in the spotlight, please let me know at the time you place your order. Secrets are safe with me. We will not post any pictures until 2 days after your Event date.

▶️ Pictures are worth a thousand words. But they're not always accurate. Colors and lighting in photos may be slightly different than what you end up with. Also - cookies in photos may not be true to size! (which is a bummer, I'd frankly love to eat an 8.5x11 in cookie)

▶️ It's All Yours Now. Once you pickup your order (thanks again, by the way), what happens to your cookies and car doors (I hate door dings) is all on you! Keep 'em safe, keep 'em cool, and keep 'em away from the parking lot cart returns. Please follow the cookie care instruction card.

▶️ No Ghosts (even though I love a good haunt). 👻 To get your order juuust right, I'll need you to reply to my messages within 2 hours - otherwise, I may just have to wing it. Questions for me? Please give me about 2 hours to reply as well (since I do have a full time job or I might have my hands covered in dough and dye.

▶️ Achoo! Allergies? Baked goods are often made with foods that can be known allergens. While I can do my best to accommodate, I can't always accommodate allergy-conscious orders. Please do reach out - I may have a perfect referral for ya!

▶️ Cottage Food Laws. This has been made in a home kitchen not inspected by the State of Maryland. Our kitchen is not nut free, egg free, dairy free, gluten free. Boring disclaimer, but we have to say it per the law. I do however try to keep all of my baking supplies separate from every day cooking/baking.

▶️ In Sickness and in Health. Under the rare occurance that I need to cancel the order due to any emergency, the full payment will be refunded to you.